1. Home
  2. Privacy Policy
Data Security

Duelbits Privacy Policy — Your Data Is Our Responsibility

Here you'll find a full, transparent account of how carefully Duelbits handles your data — how we collect it, how we use it, and how we protect it from third parties.

Last Updated: January 2026
Table of Contents
Your privacy is our highest priority. Duelbits never sells your personal information or shares it without authorization. By reading this Privacy Policy, you will understand what data we collect, why we collect it, and how we keep it secure.
01

Introduction & Scope

This Privacy Policy applies to the Duelbits platform (https://duelbits.ws). By using our website, mobile app, or any of our services, this policy becomes effective between you and us.

Duelbits believes transparency is the foundation of trust. That is why we have written our Privacy Policy in plain, straightforward language — so you can truly understand it, with nothing hidden behind legal jargon.

If you disagree with any part of this Privacy Policy, we ask that you refrain from using the Duelbits platform and reach out to us. We are always ready to listen to your concerns.

Scope of Application: This policy applies to all Duelbits services, including the website, Android and iOS apps, customer support channels, and email communications.
02

What information we collect

Duelbits only collects the information necessary to provide our services, verify identity, and maintain platform security. We do not collect data beyond what is needed.

Data Type Example Purpose
Identity Name, date of birth, national ID number KYC verification and age confirmation
Contact Email, phone number, address Account Management & Notifications
Financial BKash/Nagad number, bank details Deposit & withdrawal processing
Device IP address, browser, OS Security & fraud prevention
Transactions Betting history, deposit records Service improvement and dispute resolution

We also collect certain information automatically — such as which pages you visit, how long you spend on them, and what bets you place. This data is primarily used to improve your platform experience.

03

How We Use Your Information

Duelbits uses the information it collects solely for specific, legitimate purposes. The primary reasons we use your data are:

  • Creating an account, completing identity verification and the KYC process.
  • Securely processing deposit, withdrawal, and betting transactions.
  • Providing customer support and resolving complaints.
  • Preventing fraud, money laundering, and unauthorized use.
  • Meeting legal obligations and fulfilling regulatory requirements.
  • Conducting analysis and research to improve the platform experience.
  • Sending promotions and offers tailored to your preferences (with your consent).
Marketing Communications: If you no longer wish to receive promotional emails or SMS, you can unsubscribe at any time. This will not affect your account or access to our services.
04

Who Your Information Is Shared With

Duelbits never sells your personal data. Data may only be shared with third parties in the following limited circumstances:

  • Payment Processors: With bKash, Nagad, Rocket, and banks — solely to process transactions.
  • KYC partners: With licensed verification service providers for identity verification.
  • Law Enforcement: With government authorities when required by court order or legitimate legal obligation.
  • Technology Service Providers: For cloud hosting and security services — under strict confidentiality agreements.

When sharing data with third parties, Duelbits ensures they uphold the same standard of data protection. All partners we work with comply with GDPR-aligned data protection policies.

05

Cookies & tracking technologies

Duelbits uses cookies and similar technologies on its website and app to enhance your browsing experience and ensure platform security.

Cookie type Purpose Duration
Essential Login sessions, security tokens Deleted at end of session
Functional Language preference, theme settings 1 Year
Analytics Page views, usage patterns 30 days
Security Fraud detection, device verification 90 Days

You can disable cookies through your browser settings. However, disabling essential cookies may prevent certain features of the platform from functioning properly.

06

Data Security Measures

Duelbits uses industry-leading technology to keep your data secure. Our security framework is multi-layered:

  • 256-bit SSL/TLS Encryption: All data is transmitted through encrypted channels.
  • AES-256 data encryption: Sensitive data stored in the database is encrypted.
  • Two-factor authentication (2FA): An extra layer of protection for your account.
  • 24/7 security monitoring: Unusual activity is detected in real time.
  • Regular Security Audits: An independent team of experts conducts regular system audits.
  • Data Backup: Data is backed up across multiple secure servers.
Security incidents: In the event of a data breach, Duelbits will notify affected members within 72 hours and take all necessary action.
07

How long your data is retained

Duelbits does not retain data longer than necessary. Our data retention policy is as follows:

  • Account information: For the duration your account is active, and for 5 years after closure.
  • Transaction Records: Up to 7 years as required by law.
  • KYC Documents: 5 years after verification is complete.
  • Cookies Data: 30 days to 1 year, depending on the type.
  • Customer Support Conversations: 2 years after resolution.

Once the retention period expires, Duelbits securely deletes or anonymizes your data so that you can no longer be identified in any way.

08

Your privacy rights

As a Duelbits member, you have several important rights regarding your own data. We fully respect each of these rights.

Right to access your data

You can request to know what information Duelbits holds about you at any time.

Right to rectification

If any of your information is inaccurate, you can request a correction and we will update it promptly.

Right to erasure

In certain circumstances, you may request that your data be deleted.

Right to restriction of processing

You may request a temporary restriction on the processing of your data while it is being verified or disputed.

Right to Data Portability

You may request an export of your data in a structured, machine-readable format.

Right to Object

You may object to the use of your data for marketing purposes or for certain types of processing.

How to Exercise Your Rights: To exercise any of the rights listed above, email us at support@duelbits.ws. Duelbits will respond to your request within 30 days. For complex cases, an additional 60 days may be required, and you will be notified in advance if that is the case.
09

Protection of Minors' Data

Duelbits strictly does not provide services to anyone under the age of 18. We do not knowingly collect personal information from minors.

  • Age verification is mandatory at the time of registration.
  • Any account identified as belonging to a minor will be suspended immediately.
  • If you believe your child has created an account, please notify us immediately.
A note for parents: If Duelbits becomes aware that a minor holds an account, it will immediately suspend that account and delete all associated data.
10

Privacy Policy Updates

Duelbits may update this Privacy Policy when necessary. If changes are made, we will:

  • We will publish new versions of this page on the website.
  • We will update the "Last Updated" date at the top of the page.
  • For significant changes, we will notify you by email or in-app notification.
  • Continued use of the platform after any changes means you have accepted the updated policy.
11

Contact & Complaints

For any questions, concerns, or requests to exercise your rights regarding our Privacy Policy, please get in touch with us. Duelbits' dedicated privacy team is ready to assist you with everything.

  • Email: support@duelbits.ws
  • Response time: Typically within 24–48 hours.
  • Complaint Resolution: Up to 30 business days for complex matters.
Our Commitment: Duelbits is fully committed to respecting your privacy. Any complaint received will be handled promptly and fairly. Your trust is our most valuable asset.

Why Duelbits Leads in Data Protection

We do not just make promises — we back them up with technology.

End-to-end encryption

Every piece of your data is protected with 256-bit SSL encryption. Bank-grade security means your information cannot be stolen by anyone.

Transparent KYC process

Duelbits maintains full transparency in its KYC process. You are informed upfront about how your documents will be used, and they are kept secure after verification.

No Sale of Data

Duelbits never sells your personal data to third parties. This is a core principle we do not compromise on.

Full control in your hands

Manage your marketing preferences, cookies, and data downloads — all from your account settings.

Regular Security Audits

An independent team of security experts audits Duelbits systems every quarter. Any vulnerabilities found are addressed immediately.

24/7 Bangla Support

Get support in Bangla for any privacy-related questions. Our team is always here to help.

100% Secure 500,000+ trusted members

Your Data Is Safe — Get Started Now

Now that you have reviewed the Duelbits Privacy Policy, rest assured your data is fully protected on our platform. Create a free account today and enjoy a safe betting experience.

Free Registration App download

General FAQs

Answers to the most frequently asked questions about our Privacy Policy.

No, Duelbits never sells your personal information. We only share limited data with third parties strictly necessary to provide our services — such as payment processors or KYC verification providers — and they operate under strict confidentiality agreements.

Yes, in certain circumstances you may request deletion of your data. However, some information may need to be retained for a specific period due to legal obligations or ongoing disputes. To submit a request, email support@duelbits.ws.

Only with your consent. You can enable or disable marketing communications during registration or at any time through your account settings. You can also unsubscribe by clicking the unsubscribe link at the bottom of any email.

Your KYC documents are stored on servers secured with AES-256 encryption. Only a limited number of authorized KYC team members can access them when necessary, and every access is logged.

For significant changes, Duelbits will notify you via your registered email or an in-app notification. You can also check the "Last Updated" date at the top of this page. We recommend reviewing this page regularly.
বাংলা